Frequently Asked Questions

Bullion and Rare Coins FAQ

1. Does Oxbridge Coins have minimum or maximum order amounts?
Oxbridge Coins does not have any minimum or maximum order amounts.

However, on orders over $50,000, we request a 10% deposit before we lock in prices and release a confirmation number. Orders over this $50,000 will be handled over the phone with an account executive.
2. How much should I invest into precious metals?
Most experts recommend investing 5 - 20% of your portfolio into physical precious metals. Only you and your investment adviser know which number is right for you. Just like any other investment, precious metals prices are volatile and there are risks involved, so allocate your funds wisely.
3. Can I cancel my order?
Once Oxbridge Coins has issued a confirmation number all prices have been locked in. All cancellations are subject to a $35 cancellation fee, and our market loss policy. Cancellations must be made over the phone, and if applicable, market loss amount and $35 cancellation fee will be charged to customers credit card on file. Once payment has been made in full for any bullion item, Oxbridge Coins will not be offering any refunds.
4. Is there any additional commissions to the prices posted on the website?
No. The prices you see are the prices you pay.
5. What is the Exchange Rate for Bitcoin?
The exchange rate used for Bitcoin transaction will be that of BitPay’s. To check the current exchange rate, click this link: https://bitpay.com/bitcoin-exchange-rates)
6. What is the Exchange Rate for Bitcoin?
The exchange rate used for Bitcoin transaction will be that of BitPay’s. To check the current exchange rate, click this link: https://bitpay.com/bitcoin-exchange-rates
7. What is the Exchange Rate for Bitcoin?
The exchange rate used for Bitcoin transaction will be that of BitPay’s. To check the current exchange rate, click this link: https://bitpay.com/bitcoin-exchange-rates
8. How do I buy from Oxbridge Coins?
Purchasing from Oxbridge Coins has never been simpler. You can use our secure, hassle-free online ordering system, or you can call an experienced Account Executive at 877.505.2646.
9. How do I sell to Oxbridge Coins?
Selling to Oxbridge Coins is a simple, 3-step process.

Step 1 - Call Oxbridge Coins at 877.505.2646 to speak with an Account Executive.
Step 2 – Stop by our Retail location
OR
Mail your items with packing slip to:
Oxbridge Coins, Inc.
2115 Van Ness Ave.
San Francisco, CA 94109
Step 3 – Check will be mailed the same day we receive your items.
Clients visiting our retail location will receive payment on the spot.
10. What form of payments does Oxbridge Coins accept?
Cash: You can lock in the price of your bullion items at the time the order is placed, as long as we receive cash payment by the end of the day.This is only available for same day in-store pick up.

Bank Wire Transfer: You can lock in the price of your bullion items at the time the order is placed, as long as we receive the funds in our bank account by the end of the day.

Personal or Business Check: You can lock in the price at the time we receive your check, however, we hold checks for 3 - 7 business days before you can receive your items. Make checks payable to: Oxbridge Coins, Inc. and enter your invoice number in the memo field of your check.

Cashier Check: You can lock in the price at the time we receive your check, however, we hold cashiers checks for 1 – 3 business days. Make cashier check payable to: Oxbridge Coins, Inc.

Credit Card: We Accept Visa, Mastercard, Discover, and American Express. Billing address must be the same as shipping address. There is a maximum transaction amount of $5,000 for all credit card purchases.

Bitcoin: Prices are locked in at the time order is placed. There is a minimum of $100 and a maximum amount of $250,000 accepted on all Bitcoin purchases.
Note: If you are having difficulties paying with Bitcoin, please carefully read our Bitcoin FAQs section below.
11. How much time do I have to make full payment after the order has been placed?
For orders below $20,000 prices are locked in for 5 business days. For orders above $20,000, prices are locked in for 3 business days. This is also the amount of time you have to make full payment with one of the forms of payment discussed above.
12. How is my order shipped?
Oxbridge Coins ships packages using UPS, USPS, and Federal Express. All packages are fully insured and require signature confirmation on delivery. Packages can take anywhere from 1 - 10 days to be delivered after they are shipped from our offices. A tracking number is emailed to you once your order has been shipped.

13. What shipping charges does Oxbridge Coins charge?
Oxbridge Coins offers free shipping on all orders over $20,000 total.

Orders below the $20,000 threshold will have shipping charges automatically generated through UPS based on your shipping preferences. Usually this is between $10 and $50.

Cash For Gold FAQs

1. Why should I sell my items to Oxbridge Coins?
At Oxbridge Coins, we take pride in our ability to offer higher payouts than our competitors. How are we able to consistently do this, you ask? Low Overhead. We do not spend huge amounts of money on advertising because we mainly rely on ‘word of mouth’ referrals from clients who have done business with us in the past. We make sure that all transactions are performed quickly, safely, and efficiently.
2. How do I calculate the value of my gold?
The value of your scrap jewelry is based on 3 factors; Spot Price, Purity, and Weight.
Spot Price – Please visit www.kitco.com, or www.thebulliondesk.com. You will see the current market price of Gold, Silver, and Platinum. This is the price off of which we base all of our calculations.
Purity – Usually, jewelry will have a small marking close to the clasp or locking mechanism, which states the purity, or karat content of the jewelry. The markings are stated as follows:
10k / 417 = 41.7% gold purity
14k / 585 = 58.5% gold purity
18k / 750 = 75% gold purity
22k / 916 = 91.6% gold purity
24k / 999 = 99.9% gold purity
Sterling / 925
Weight – We calculate the value of gold in grams. To weigh your gold in grams, you would need a basic jewelry scale, which are extremely common. You can purchase these for under $40.
The formula for calculating the value of gold is as follows:
Spot Price x Purity / 31.1
Since the spot price of gold is given to us in Troy Ounces, we must divide by the amount grams in each ounce, to find out the value of your gold in grams.
3. What percentage of the total value will Oxbridge Coins pay me for my jewelry?
Certainly, we need to make a profit, that’s the whole reason we are in business. However, we believe that giving fair payments, and educating our clients, is the only way to be successful in a business where many people will take advantage of their customers. We pay between 80 – 90% of the overall value of your gold jewelry. This will cover our overhead, expenses, give us a reasonable profit, and provide you with a fair and generous payout.
4. Can I sell diamonds to Oxbridge Coins?
Yes, we are currently paying competitive prices for diamonds.
5. Who do I have to give my ID and fingerprint?
California law (Business and Professions Code 21628) requires us to obtain a valid form of identification along with a fingerprint of the seller. This does not apply to our Bullion, or Rare Coin transactions.

Bitcoin FAQs

1. Do you accept Bitcoin?
Yes, Oxbridge Coins is proud to accept Bitcoin as payment. Bitcoin is accepted for orders, from a minimum of $100 to a maximum of $250,000.
2. Do you accept Bitcoin Cash?
Yes, Oxbridge Coins is proud to start accepting Bitcoin Cash as payment now too. Bitcoin Cash is accepted for orders, from a minimum of $100 to a maximum of $250,000.
3. How Do I Pay With Bitcoin?
Purchasing with Bitcoin or Bitcoin Cash is very easy and convenient. This can be done both online and in person.

If you wish to purchase using Bitcoin online, first simply add the desired products you would like to purchase in your shopping cart. Make sure that your order is above $100 and below $250,000. Next, fill out the required personal information (your name, billing address, phone number and shipping address). Then for the payment information field select either Bitcoin or Bitcoin Cash. You will be presented with an embedded BitPay invoice. Finally, you will have 15 minutes to submit your payment. You can scan the QR code on the page to pay via your mobile wallet or submit payment from your desktop wallet.

You may also choose to pay in person, which would follow the same guidelines as an online purchase.

Please note: All purchases below $1,500 are subject to California State Tax of 8.75%.
4. How Long Do Payments Take To Process?
Payments made using Bitcoin can take up to one (1) business day to be received. Payments are cleared immediately upon receipt. Once cleared, your purchase will be ready for store pick up if you choose or shipped, with tracking information provided in the “My Account” section of the site.
5. What is the Exchange Rate for Bitcoin?
The exchange rate used for Bitcoin transaction will be that of BitPay’s. To check the current exchange rate, follow this link: https://bitpay.com/bitcoin-exchange-rates
6. Which Wallet Works Best for Making My Bitcoin Payment?
The price of Bitcoin is always changing. In order to prevent these price changes from affecting our customers, transactions must be completed in 15 minutes.

Many Bitcoin exchanges cannot handle transactions that quickly. This can result in a late payment that would need to be refunded. This frustration can cost you time and money.
Many Bitcoin wallets do not fully support, which displays a URL or Payment Protocol QR code to provide the Bitcoin address and transaction data securely to bitcoin wallets. These wallets make it easy to send the incorrect amount or to the wrong place. Please make sure you transfer from one of these compatible wallets that support payment protocol, otherwise it will most likely be declined by BitPay:
• BitPay Wallet
• Copay Wallet
• Airbitz Wallet
• Bitcoin Core Wallet
• Electrum Wallet
• Mycelium Wallet

For questions regarding payments through BitPay and wallet compatibility, follow this link: https://support.bitpay.com/hc/en-us/articles/115005701523
7. Do You Accept Other Cryptocurrencies?
At the moment, we only accept Bitcoin and Bitcoin Cash. However, we are currently looking into ways to start accepting other crypto currencies. Please check back regularly, as this is subject to change.